Owned by: ORION AUSTRALIA
Copyright © 2026. All rights reserved.
EMAIL
sales@orionaustralia.com.au
PHONE
1800 752 784
Privacy Policy
Cropper Hopper Privacy Policy
Last updated: August 2026
Cropper Hopper is a product of Orion Australia Pty Ltd ATF Orion Australia Unit Trust T/A Orion Australia Pty Ltd (“Orion Australia”, “we”, “us” or “our”).
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Cropper Hopper, including through our website, advertising, enquiry forms and communications with our team.
1. Personal information we collect
Depending on how you interact with us, we may collect information such as:
– Your name
- – Email address
- – Phone number
- – Town, suburb, state and postcode
- – Business or farm details you choose to provide
- – Information about your intended use of Cropper Hopper, such as feed, grain, seed or fertiliser
- – Questions, enquiries and other information you provide to us
- – Information relating to quotations, orders or purchases
- – Information about how you interact with our website and digital advertising
We only seek to collect information that is reasonably necessary for our business activities.
2. How we collect personal information
We may collect personal information directly from you when you:
- – Submit an enquiry through the Cropper Hopper website
- – Complete a form through Facebook, Instagram or another advertising platform
- – Contact us by phone, email, social media or other communication channels
- – Request product information, pricing or a quotation
- – Purchase or enquire about a Cropper Hopper product
- – Communicate with Orion Australia, our team or an authorised representative about Cropper Hopper
We may also collect technical information about visits to our website through analytics, advertising and similar technologies.
3. Why we collect your information
We may collect, hold and use personal information to:
- – Respond to your questions and enquiries
- – Provide information about Cropper Hopper
- – Help determine whether Cropper Hopper may be suitable for your intended application
- – Provide pricing, quotations and product availability information
- – Connect you with an appropriate reseller, distributor or representative where relevant
- – Process and manage orders
- – Provide customer service and after-sales support
- – Improve our products, website, advertising and customer experience
- – Understand interest in Cropper Hopper across different locations and agricultural applications
- – Send relevant product, service or marketing communications where permitted by law
You may ask us at any time not to send you direct marketing communications.
4. Enquiries submitted through advertising platforms
When you submit an enquiry through a platform such as Facebook or Instagram, the information you provide may be collected by both the platform and Orion Australia.
We use the information submitted through these forms to respond to your Cropper Hopper enquiry, provide relevant product information and follow up with you where appropriate.
Your use of the advertising platform is also subject to that platform’s own privacy terms and policies.
5. How we maydisclosepersonal information
We may disclose personal information where reasonably necessary to:
- – Orion Australia employees and authorised team members
- – Resellers, distributors or representatives who can assist with your enquiry or supply
- – Service providers that support our website, customer relationship management, communications, analytics, advertising and other business operations
- – Professional advisers or authorities where required or authorised by law
We do not sell your personal information.
Where we refer your enquiry to a reseller or other representative, we will only provide information reasonably necessary to assist with your enquiry.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored in electronic systems used by Orion Australia and service providers that assist us in operating our business.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to any legal or business record-keeping requirements.
7. Overseas disclosure
Some technology and service providers used in connection with our website, advertising, communications or business systems may store or process information outside Australia.
Where personal information is disclosed to overseas recipients, Orion Australia will handle that disclosure in accordance with applicable Australian privacy requirements.
8. Website analytics, cookies and advertising
The Cropper Hopper website may use cookies and similar technologies to understand how visitors use the website and to help us improve our marketing and website experience.
These technologies may collect information such as your device type, browser, pages visited, interactions with the website and general location information.
We may use third-party analytics and advertising services to measure website activity and advertising performance.
You can control or disable certain cookies through your browser or device settings, although doing so may affect some website functionality.
9. Accessing or correcting your personal information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We will respond to requests in accordance with applicable privacy requirements.
10. Direct marketing
Where permitted, we may use your contact details to provide information about Cropper Hopper or other relevant Orion Australia products and services.
You can opt out of marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us directly.
Opting out of marketing will not prevent us from contacting you where necessary to respond to an enquiry, manage an order or provide customer service.
11. Privacy enquiries and complaints
If you have a question, concern or complaint about how we handle your personal information, please contact Orion Australia.
We will review your enquiry or complaint and take reasonable steps to respond and resolve the matter.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
12. Contact us
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Orion Australia Pty Ltd
ATF Orion Australia Unit Trust
T/A Orion Australia Pty Ltd
Email: sales@orionaustralia.com.au
Phone: 61 3 6362 3148
Address: 2 East Goderich St, Deloraine, Tasmania, 7304
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.
The current version will be published on the Cropper Hopper website with the date it was last updated.
Quick Links
Contact Info
- Tasmania, Australia
- 1800 752 784
- sales@orionaustralia.com.au
